We're here when you need us.

Contact the Location Lens team for report questions, account support, or enterprise access — covering Australia, the US, Canada, the UK, and New Zealand.

The Location Lens support team is available to help with questions about your location analysis reports, your account, credits and billing, or enterprise access. We aim to respond to all enquiries within one business day.

What we can help with

• Report questions — if you have a question about a score, a data point, or a finding in your report, we are happy to explain the methodology and data sources behind it
• Account and billing support — help with your account settings, credit balance, payment issues, or receipt requests
• Technical issues — if you encounter a problem generating a report or accessing your dashboard, contact us and we will investigate promptly
• Enterprise access — if you are a real estate agency, mortgage brokerage, property management company, or other professional user who needs bulk report access or a custom integration, we offer enterprise pricing. Contact us to discuss your requirements.
• General enquiries — questions about our methodology, data sources, country coverage, or product roadmap

How to reach us

Use the contact form on this page to send us a message. Please include as much detail as possible — the address you were analysing, the report ID (visible in your dashboard), and a description of the issue. This helps us resolve your enquiry faster.

Our coverage

Location Lens supports residential property analysis for addresses in Australia, the United States, Canada, the United Kingdom, and New Zealand. If you have a question about a specific country or are interested in future coverage expansion, we welcome your feedback.

For partnership enquiries — including integration with real estate platforms, mortgage broker portals, or property technology applications — please contact us with a description of your use case and we will be in touch.